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Support & Maintenance

We take care of the technical stuff, so you can focus on the fun stuff.

Our ongoing website support and maintenance services provide a resource for any technical issue that may arise for your business. We offer several monthly website maintenance plans that include 24/7 web uptime, downtime, and performance monitoring. In addition, we handle backups, malware and virus scanning, protection from hackers, broken link fixes, domain name management and much more.

Software Support

We offer 1st and 2nd level support services for applications developed by Carnation or by any third-party vendor. Carnation team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement.

L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.

L2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.

Application Maintenance

You can focus on core business activities while Carnation takes care of your IT infrastructure.

Consulting Services: choosing the right infrastructure and hosting options, eliminating scalability issues, etc.

Application Launch: pre-release environment setup, tuning the system monitoring, scalability automation, etc.

Project Health Checkup: security audit, server management, backup storage setup, OS versions update, application licenses check, resources availability and performance control, etc.

Cloud Solutions Delivery: expertise in working with a variety of Cloud platforms (Amazon Web Services, Azure, Rackspace, and other), migration to Cloud, Cloud infrastructure design, etc.

Incident Management: fast reaction to issues, system restoration, etc.

Request Processing: migration to new hosting, upgrade delivery, IT systems optimization, etc.

System Monitoring

24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity, or a workstation consistently being overloaded.